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MAID MARVELLOUS TERMS AND CONDITIONS


OUR GUARANTEE
  • If you are not completely happy with our service, then please tell us within 24 hours in order that we may remedy the situation
  • We guarantee the quality of our cleaning
  • All our teams are fully trained in our advanced cleaning technique designed to clean your home quicker and more thoroughly than most; our cleaning staff usually work in teams of two, but we reserve the right to work in teams of 3 or singularly
  • Staff are uniformed
  • All our staff are fully vetted and insured (see "INSURED" below)
  • Staff will not eat, drink or smoke in your home
  • Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations
ABOUT OUR TAILOR-MADE SERVICE
  • Our 'thorough' clean will involve the thorough top to bottom dusting, wiping, vacuuming and mopping of all rooms; bathrooms and kitchens will be thoroughly cleansed
  • Our 'quick clean' involves the dusting and/or wiping of horizontal surfaces and the vacuuming and/or mopping of floors
  • We can plan for designated rooms to be cleaned on a 'quick clean' basis and then at agreed intervals receive a 'thorough clean'
  • Certain tasks, such as the pulling out of beds and sofas (where appropriate) and the wiping down of certain tiled areas, can be completed on a rota basis; please advise if you require any rota items completing on a clean
  • Interior windows can be cleaned on a rota basis, however, if required we will clean them all at once
  • We can plan your service so that we do specific tasks; we can do all the heavy cleaning or provide a more 'housekeeping' role such as washing, change bedding, general tidying a 'helping hand'
  • Our teams can provide ironing services, but we cannot provide a full guarantee for these services
  • We are happy to work with you in prioritising the areas we clean, so that you get the maximum benefit from our time and services
  • We prefer to work to your list of cleaning requirements or a Cleaning Schedule
  • We provide all the cleaning equipment and supplies
  • We will arrive on any agreed date but cannot always guarantee an exact time; we are able to work between 8.30am and 5.00pm
  • Bookings are made by the 'maid-hour', and therefore a further session may be necessary to complete the work
  • We charge strictly by the hour for each maid, a 'maid-hour', e.g. a typical 4x 'maid hour' clean would generally be completed by 2 staff for a 2 hour duration
  • Our minimum service period is only 1 'maid hours'; bookings can be made for the minimum period plus increments of ½ 'maid hours' thereafter
SECURITY
  • Again, all our staff are vetted and supervised
  • Uniformed teams give you peace of mind
  • We operate a fully coded key holding service
  • We can operate a password system if required
  • We are insured (see "INSURED" below) to protect your home and our staff
CUSTOMER CARE
  • We want to keep in regular contact with you in order to ensure that you get the best possible service from Maid Marvellous
  • Please feel free to contact us by telephone or through our website
  • Bleach and abrasive products are only used at the customer’s request and risk
OUR CHARGES
  • You pay on the day the service is done — please leave a cheque for us, made payable to "Maid Marvellous"
  • Payment for your first clean is by cash in an envelope marked "Maid Marvellous"
  • We reserve the right to collect payments by cash
  • Credit facilities are by prior arrangement only
  • Please note all accounts beyond our credit terms will be passed to a debt collection agency; all accounts without exception will be subject to a surcharge of 15% plus VAT to cover our costs of recovery; these accounts will also be subject to any legal costs incurred in obtaining settlement
SPECIAL CIRCUMSTANCES
  • Special requests for additional services should be made 2 days before a service day; this ensures that these can be provided and payment agreed — however, we may be able to accommodate these on the service day; please leave a note and we will invoice you accordingly
  • If your scheduled service day falls on a public holiday, then this clean will be cancelled and you should contact us to re-arrange an alternative date
  • We will treat your home with the greatest of care; please inform us of any items that are irreplaceable, so that we can make special arrangements for care
YOUR OBLIGATIONS
  • To provide a safe working environment for our staff, e.g. safe electrical appliances, securely fixed wardrobes, shelves, etc
  • To pay promptly for all cleaning hours provided
  • During the period of this agreement and for a period of 12 months after the termination of this agreement, the client will not employ any staff that have been employed by Maid Marvellous; Maid Marvellous reserves the right to claim any damages, loss of earnings, recruitment costs, training costs and any court costs where appropriate, subject to a minimum of £250
  • The client may not employ Maid Marvellous staff
  • Please ensure that access is provided; otherwise we are obliged to charge you
  • We can devote more of our time in providing you with the best of our professional services should you spend a few moments tidying before we arrive
CANCELLATIONS
  • Please contact us, giving us at least 3 full working days notice, if you do not want a particular clean or are on holiday; cancellations for individual cleans require 3 full working days notice in order to re-schedule our team and avoid charging you
  • Our cancellation charges are dependent upon the notice given and are as follows: Notice period for individual cleans: Outside 2 full working days — nil; 2 working days — 25%; 1 working day — 33%; Same day — 50%; upon arrival — 75%
  • Should you be unable to commence your cleaning service after payment of the initial fee, this can be refunded subject to a £10 administration fee over plus any fees incurred for late cancellation
  • After we have provided 2 months service, we will require a notice period for the cancellation of the service. We will require a notice period for cancellation of the lesser of 2 visits or 4 weeks
INSURANCE
  • We are fully insured for public liability, employer’s liability, and consequential loss of keys
  • Our accidental damage insurance is subject to an excess of £250 and excludes damage caused by the use of abrasive products or the use and spillage of bleach; we do not provide cover for accidental damage for the first £250 of any loss; please make your own insurance arrangements for the excess
  • All our teams are fully trained and endeavour to treat your home and possessions with the greatest care
SAME TEAMS
  • We do endeavour to provide the same cleaning team where appropriate or requested; however this may not always be possible due to holidays, absences, varying cleaning frequencies and other commitments
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